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FAQS-1111

No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
We ship from China. We source from reliable vendors of best quality from china. We sample each item and even visit factories to ensure the best quality and sustainable practices.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How long does shipping take? Shipping time varies by location. These are our estimates: Location *Estimated Shipping Time United States 10-20 Business days Canada, Europe 14-28 Business days Australia, New Zealand 10-30 Business days Mexico, Central America, South America 15-30 Business days (*Please note that these are estimated delivery times only, therefore OFCHIC is not guaranteeing delivery dates.)
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
Yes. We provide free shipping to over 100 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
If you have any other questions, please contact us and we will do our best to help you out. Email:support@ofchic.com
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