Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(30 days) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address) Your order did not arrive due to exceptional circumstances outside our control (i.e. not cleared by customs, delayed by a natural disaster). Other exceptional circumstances outside our control *You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on our Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OUR GUARANTEE We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee.
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
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